This policy sets out the checks required for factual information published on London Homecare.
Claims We Check
Checks should focus on claims that affect a reader’s decisions, including:
- Cleaning methods and surface compatibility.
- Product use and manufacturer instructions.
- Causes of damp, condensation and household odours.
- Safety precautions and recommendations to seek professional help.
- Statistics, costs and claims about performance.
- Statements about UK rules or tenant responsibilities.
Source Selection
We prioritise sources with direct knowledge or responsibility for the subject. These may include public authorities, manufacturer documentation, recognised technical organisations and relevant published research.
Commercial sources should be assessed for possible bias. Search snippets, social posts and AI-generated answers are starting points for research, not sufficient evidence on their own.
Verification Before Publication
The person responsible for publication should:
- Identify the material factual claims.
- Read the underlying sources.
- Check that each source supports the specific claim.
- Confirm dates, units, figures and UK relevance where applicable.
- Check whether important exceptions or safety limits are missing.
- Revise or remove claims that cannot be supported.
Where a claim is disputed, safety-sensitive or dependent on changing rules, additional authoritative verification should be sought.
Estimates and Uncertainty
Costs, timings and expected results can vary. Estimates should identify their assumptions and should not be presented as guaranteed outcomes.
If the evidence is incomplete or conflicting, the article should explain the uncertainty or avoid making a firm claim.
Product Testing and Experience
We do not describe a product as personally tested unless an actual test took place.
When testing is reported, the article should explain the conditions, observations and limitations. Manufacturer specifications must be distinguished from our own findings.
Reviewing Existing Articles
Articles should be reviewed when a credible correction is received, relevant guidance changes or information becomes outdated.
We do not claim that every article is continuously monitored.
Reporting an Error
Please use our Contact Us page and include:
- The article title or link.
- The statement you believe is incorrect.
- An explanation and a supporting source, if available.
Reports are assessed on their evidence. We do not promise to change an article solely because a request has been submitted.
Corrections
Confirmed factual errors should be corrected promptly. Substantial changes should include a correction note explaining the issue and the revised information.
If an article contains potentially unsafe guidance, the affected passage should be removed or clearly flagged while it is reviewed.
Limits of Fact-Checking
Fact-checking reduces errors but cannot guarantee that every statement will remain correct indefinitely. Readers should also check current product instructions and seek qualified advice where their circumstances require it.